Course outline

This qualification focuses on the roles of community services, case management and
social housing workers involved in the managing, co-ordinating and/or delivering of
person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work
autonomously under broad directions from senior management. Workers are usually
providing direct support to individuals or groups of individuals. Workers may also
have responsibility for the supervision of other workers and volunteers and/or case
management; program coordination or the development of new business opportunities.

CHC52021 Diploma of Community Services (Case Management) focuses on the
skills required for the community services sector and prepares you to work with
people experiencing complex social issues.

Course Overview

Who should do this course?

People pursuing a career in a facility such as a respite or aged care; residential services, rehabilitation programs; clinical settings; home based outreach; centre-based programs; or supporting people in employment.

Graduates may seek employment in the following jobs:

  • Community services worker
  • Early intervention worker
  • Group facilitator
  • Program coordinator
  • Youth officer
  • Support facilitator
  • Welfare worker
  • Client service assessor
  • Case worker
Entry requirements

There are no academic prerequisites for the CHC52021 Diploma of Community Services. But you need to have reasonable English language, literacy and numeracy to successfully complete the course (LLN). In addition a Police Clearance Certificate, Working with children’s Check and a valid NDIS Worker screening check is mandatory prior to your work placement; you must undertake a Federal Police Check (AFP) or NSW Police check (it must be no less than 2 years old).


Many students will have completed the Certificate III in Individual Support and or the Certificate IV of Ageing Support and or Disability, or the Certificate IV in Mental Health or Leisure and Support. On completion of this qualification

Course Duration

This course is 104 weeks. The structure is as follows:

  • Distance learning of 10-20 hours a week over 104 weeks
  • Work placement of 240 hours in total to b carried out over the period of 120 hours on 11-12th month of year 1 and Year 2.

Commencement dates. See the website for our intake dates or ring the office for details.

Course Location

  • All training is held in both of our premises.

Premises 1: Suite 106-108, 3 Railway parade. Burwood. NSW 2134 (Head office)

Premises 2: Suite 6 132 - 134 Burwood rd,Burwood. NSW 2134


As this is a nationally recognise qualification, you will be required to successfully complete all units to a standard to ensure that you are job ready. Each unit contains assessments which are:

  • Practical demonstrations where you will be observed by one of our assessors at the workplace.
  • Knowledge based tests which contain written short answer questions
  • Small projects which contain written tasks for you to investigate and complete in your own time.

Note: You must be deemed competent with each unit in order to receive your qualification.

Course Delivery

Delivery is a combination of methods to cover the theory and practice requirements:
Workshop facilitation for developing your theory (maximum of 20 students) Face to face instruction in a simulated environment to give you that valuable practice (maximum
of 10 students), Self-paced study and support to embed your learning, Work placements to apply your skills Work Placement at a Community Service facility is arranged with you and you will receive the support of one of our mentors to ensure this opportunity is a rewarding experience.

Topics: Study units and QUALIFICATION

Our course has been designed to meet the requirements for the CHC52021 Diploma of Community Services.
It contains 20 Units; 12 Core units and 8 Elective units:

CHCCCS007 Develop and implement service programs
CHCCCS019 Recognise and respond to crisis situations
CHCCSM013 Facilitate and review case managment
CHCDEV005 Analyse impacts of sociological factors on people in community work and services
CHCDFV001 Recognise and respond appropriately to domestic and family violence
CHCCCS004 Assess co-existing needs
CHCDIV001 Work with diverse people
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS004 Maintain work health and safety
CHCCSM009 Facilitate goal-directed planning
CHCCSM010 Implement case management practice
CHCCSM012 Coordinate complex case requirements
CHCCSM014 Provide case management supervision
CHCCSM015 Undertake case management in a child protection framework
CHCCOM003 Develop workplace communication strategies
CHCDIS017 Facilitate community participation and Social Inclusion
CHCDIS019 Provide Person-Centred services to people with disabilities with Complex Needs

Recognition of RPL and Credit Transfer

You may have developed a number of skills in community service or mental health care, through previous employment opportunities, life experience or formal studies. If this is the case
then you should ask about recognition of prior learning. This may shorten your course.


Work Placements

  • The Work placement is a mandatory component in Diploma in Community Services, where ALL students should complete 240 hours of clinical work experience in different community services centres. Work placements can be challenging, yet rewarding component of the course.

  • Different community services are committed to provide students opportunity to put their theory into practice and do meaningful work to improve the lives of individuals.

  • Work placement is organised by NTA and happens at set times in the terms as per course time table.

We collaborate with many leading community services that offer ongoing work placements for students, and in many instances, employ our students after completing their course requirements. We cover various community services like:

  • Individual and Family Support (Disability Client Services, Youth Justice and Housing Advice and Assistance.
  • Residential Client Services (Disability Accommodation Services and Tenancy and Property Team)
  • Child Protection Units (CPU)
  • Drug and Alcohol Rehabs and other community services within NSW.
  •  Detail description about work placement like duration, requirements, dress code and others can be given to you in your clinical portfolios before commencement of placements.
  • Work placements locations are spread throughout Sydney which are managed and supported by NTA. 

Course Fees

$8000 (GST exempt) Paid in three instalments as follows:
• $1500 at enrolment (prior to commencement)

• $1500 at week 15
• $1500 at week 30
• $1500 at week 45
• $1500 at week 60
• $500 at week 75
Fees are payable by Cheque, Money order, Cash, Internet or Bank Deposit (See Enrolment Form for details). Other arrangements may be made based on individual needs.

Current Offer

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  • international students

    This qualification focuses on the role of support workers who complete specialised tasks and functions in aged services

  • DOMESTIC students

    This is the nationally recognised qualification that provides the knowledge and skills to provide assistance to health

  • Student Services

    Student services staff will organise your orientation. . On your first day at our college the team will welcome you, answer

  • NTA gives a great opportunity for students to broaden their knowledge beyond their field of studies within an internati...

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