Course outline

This qualification focuses on the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

Course Overview

Who should do this course?

People pursuing a career in a facility such as a respite or aged care; residential services, rehabilitation programs; clinical settings; home based outreach; centre-based programs; or supporting people in employment.

Graduates may seek employment in the following jobs:

  • Community services worker
  • Early intervention worker
  • Group facilitator
  • Program coordinator
  • Youth officer
  • Support facilitator
  • Welfare worker
  • Client service assessor
  • Case worker
Entry requirements

There are no academic prerequisites for the CHC52015 Diploma of Community Services. But you need to have reasonable English language, literacy and numeracy to successfully complete the course (LLN). In addition a Police Clearance Certificate and Working with children’s Check is mandatory prior to your work placement; you must undertake a Federal Police Check (AFP) or NSW Police check (it must be no less than 12 months old).

These checks must be completed prior to industry work placement. The students must be physically be able to do moderate amount of lifting using the appropriate equipment. The students should not have any mobility, hearing, and vision problems to carry out duties efficiently in the hospital or community care settings whilst at placement.


Many students will have completed the Certificate III in Individual Support and or the Certificate IV of Ageing Support and or Disability, or the Certificate IV in Mental Health or Leisure and Support. On completion of this qualification they could pursue a career as a Case Manager, Program Coordinator, Support Facilitator.

Course Duration

This course is 104 weeks. The structure is as follows:

  • Distance learning of 10-20 hours a week over 104 weeks
  • Work placement of 100 hours in total to be carried out over the period of 11-12th month of year 1 and Year 2.

Commencement dates. See the website for our intake dates or ring the office for details.

Course Location

  • All training is held in both of our premises.

Premises 1: Suite 106-108, 3 Railway parade. Burwood. NSW 2134 (Head office)

Premises 2: Suite 6 132 - 134 Burwood rd,Burwood. NSW 2134


As this is a nationally recognise qualification, you will be required to successfully complete all units to a standard to ensure that you are job ready. Each unit contains assessments which are:

  • Practical demonstrations where you will be observed by one of our assessors at the work place.
  • Knowledge based tests which contain written short answer questions
  • Small projects which contain written tasks for you to investigate and complete in your own time.

Note: You must be deemed competent with each unit in order to receive your qualification.

Course Delivery

Delivery is a combination of methods to cover the theory and practice requirements:

Workshop facilitation for developing your theory (maximum of 20 students)

Face to face instruction in a simulated environment to give you that valuable practice (maximum of 10 students), Self-paced study and support to embed your learning, Work placements to apply your skills

Work Placement at a Community Service facility is arranged with you and you will receive the support of one of our mentors to ensure this opportunity is a rewarding experience.


Our course has been designed to meet the requirements for the CHC52015 Diploma of Community Services.

It contains 16 Units; 8 Core units and 8 Elective units:

CHCCCS007 Develop and implement service programs
CHCCOM003 Develop workplace communication strategies
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS004 Manage work health and safety
CHCCCS004 Assess co-existing needs
CHCCSM004 Coordinate complex case requirements
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCCSM006 Provide case management supervision
CHCDIS005 Develop and provide person-centered service responses


Facilitate the empowerment of older people



Facilitate community participation and Social Inclusion



Provide Person-Centred services to people with disabilities with Complex Needs



Recognition of RPL and Credit Transfer

You may have developed a number of skills in community service or mental health care, through previous employment opportunities, life experience or formal studies. If this is the case then you should ask about recognition of prior learning. This may shorten your course.


Work Placements

  • The Work placement is a mandatory component in Diploma in Community Services, where ALL students should complete 240 hours of clinical work experience in different community services centres. Work placements can be challenging, yet rewarding component of the course.

  • Different community services are committed to provide students opportunity to put their theory into practice and do meaningful work to improve the lives of individuals.

  • Work placement is organised by NTA and happens at set times in the terms as per course time table.

We collaborate with many leading community services that offer ongoing work placements for students, and in many instances, employ our students after completing their course requirements. We cover various community services like:

  • Individual and Family Support (Disability Client Services, Youth Justice and Housing Advice and Assistance.
  • Residential Client Services (Disability Accommodation Services and Tenancy and Property Team)
  • Child Protection Units (CPU)
  • Drug and Alcohol Rehabs and other community services within NSW.
  •  Detail description about work placement like duration, requirements, dress code and others can be given to you in your clinical portfolios before commencement of placements.
  • Work placements locations are spread throughout Sydney which are managed and supported by NTA. 
Wish to enrol in a course ?

Register your interest by using the form below!

  • international students

    This qualification focuses on the role of support workers who complete specialised tasks and functions in aged services

  • DOMESTIC students

    This is the nationally recognised qualification that provides the knowledge and skills to provide assistance to health

  • Student Services

    Student services staff will organise your orientation. . On your first day at our college the team will welcome you, answer

  • NTA gives a great opportunity for students to broaden their knowledge beyond their field of studies within an internati...

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